1. Overview

These Terms and Conditions govern your use of https://organictogo.co.za and any purchases made through our online store.
By accessing the site or placing an order, you agree to these terms.

2. Products

We supply natural, organic soil improvement products — including earthworms, worm castings, and vermicompost.
Please note that:

  • All product photos are for reference only. Natural products may vary slightly in appearance.
  • Quantities and measurements are approximations unless otherwise stated.

3. Orders & Payment

Orders are only processed once payment has cleared in full.

  • Prices are in South African Rand (ZAR) and may include VAT if applicable.
  • We accept secure payments via trusted gateways.

4. Delivery

  • We deliver across South Africa.
  • Standard delivery takes 3–7 working days, depending on your location.
  • Delivery costs are calculated at checkout unless a promotion offers free shipping.

5. Refunds & Returns

We deal with living organisms and fresh organic matter, which makes returns and refunds a little different from standard online purchases. However, customer satisfaction matters to us.

  • If your order arrives damaged, contaminated, or incorrect — please contact us within 3 days of delivery.
  • Email clear photos and a short description of the issue to [insert email].
  • Each case is handled individually based on the situation. Refunds or replacements may be offered depending on the severity of the issue.
  • We reserve the right to decline refunds where there is clear evidence of mishandling or if contact is made too long after delivery.

6. Limitation of Liability

We are not liable for damages or losses caused by:

  • Misuse of our products
  • Delayed deliveries due to courier or weather-related issues
  • Results that differ from expectations when used without proper soil management

7. Changes

We may update these terms from time to time. It is your responsibility to check this page for any changes. Continued use of the site implies acceptance.

8. Contact

📧 [email protected] or [email protected]
📞 +27 79 079 7567 or +27 76 100 1542
Or use the Contact Us form on our website.